The types of information we collect include, but are not limited to:
- Contact information (name, address, mobile/telephone number and e-mail address)
- Date of birth
- Purchase history
- Product preferences
- Your membership identification number and other details related thereto
We collect your personal information and process it for the following purposes ("Purposes"), such as, but not limited to:
- complete transactions with you and manage your membership with our customer loyalty program/s, as may be applicable;
- understand, evaluate, analyze and improve our business, in relation to your needs and preferences;
- develop, enhance, market and provide products to meet your needs;
- send you promotional materials or other communications about our products, promotions, programs, contests, etc.;
- conduct marketing research;
- process product exchange and returns;
- respond to your requests, inquiries or complaints;
- improve our customer service; and
- comply with our policies, industry standards and legal requirements, as may be applicable.
In addition to the Purposes above, we may also use your personal information in other ways, in accordance with the specific notice provided at the time of collection or as may be supplemented by additional policies and terms, or by short Privacy Statements used in connection with a particular purpose.
We do not disclose your information, except to the following:
- Our franchisor, which may share the information to its affiliates or subsidiaries within the L'Oréal Group of Companies;
- Service providers that we engage to perform services in our behalf. These service providers have access to your information on a need-to-know basis and only to the extent necessary to perform their services.
- Government or regulatory authorities as may be required by law or as imposed by any final and executory judgment, decision or order of any court of law or administrative body or when we believe such disclosure is necessary or appropriate
We communicate with you through a variety of means and channels, through our stores, our customer loyalty programs, through the internet via our website or by post, e-mail, phone, fax, or text messaging on your mobile phone. We note though that our preferred means of communication is e-mail, which has the least impact on the environment.
At any time, you may choose to withdraw your consent to our collection, use or disclosure of your information by writing to us in the prescribed manner (whether by e-mail or post, etc.), as specified in our communications to you, or in the relevant forms that you might have signed (e.g. for our customer loyalty program), and depending on the channel by which you have previously agreed to receive our communications. If you have any concerns whatsoever with regard to the unsubscribe functionality that we make available to you, please contact us at the e-mail address and mailing address provided below.
If you have previously received commercial communications from us while being a member of our loyalty program, should your membership to such program come to an end for whatever reason, we will not take this to imply as an automatic request to unsubscribe, and we will assume that we have your continued consent, unless you specifically unsubscribe in accordance with the above paragraph.
We, at The Body Shop Philippines, protect your information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, with security safeguards appropriate to the sensitivity of the information, regardless of the format in which it is held.
We use various methods to safeguard your information. They include:
a.) physical measures: locked filing cabinets, restriction of access to offices, and company alarm systems.
b.) technical tools: passwords and encryption, using industry best practices.
c.) organizational controls: confidentiality agreements, limiting access on a need-to-know basis, staff training and security clearances.
Online security is also a priority. The Body Shop Philippines incorporates security measures such as encryption and authentication tools to protect your information from unauthorized access, disclosure and/or use. Firewalls are utilized to protect our servers and network from unauthorized users accessing and tampering with files and other information that we store therein.
LINKS TO OTHER WEBSITES
The Web Site or any of The Body Shop's various other web sites may contain links to other third party owned and operated web sites or internet resources. When you click on one of those links, you are contacting another web site or internet resource. We have no control over those other web sites or internet resources, so we will not be responsible or liable for their collection, use and disclosure of your information.
Cookies are small text files generated when you visit our Web Site or use our online services and these cookies reside in your computer and can uniquely identify your browser. We use two types of Cookies: (a) a Session Cookie is used whilst you are viewing the Web Site and expires after you leave the Web Site. (b) a Registration Cookie is a small file that is generated when you register or log into the Web Site and this remains in the computer you registered from and is used to recognize you when you register or log in) again to the Web Site using the same computer.
You may choose to decline cookies if your browser permits, but doing so may affect your use of our Web Site and your ability to access certain features of the site or to engage in transactions.
We will never knowingly collect or solicit personal information from individuals under the age of eighteen (18), without first obtaining verifiable parental consent. If you are under the age of 18, you should not provide information to us. If we become aware that a person under 18 years old has provided personal information to us, without verifiable parental consent (as may be the case where the information is provided via our Web Site), we will remove such personal information from our files.
The Body Shop Philippines has procedures in place in order to receive and respond to enquiries about The Body Shop Philippines' policies and practices relating to its handling of personal information. Any complaint or enquiry should be made in writing and addressed as shown below.
The Body Shop Philippines investigates all complaints. Requests will be forwarded to the appropriate information officer in the relevant jurisdiction. If the complaint is found to be justified, The Body Shop Philippines will take appropriate measures to resolve the matter, including, if necessary, amending its policies and practices.
Bldg. C, SM Corporate Offices, J.W. Diokno Boulevard, MOA Complex, Pasay City, 1300 Philippines
You are reminded not to send via unencrypted means (such as email) sensitive information such as passwords, credit card information etc.